Volunteer Frequently Asked Questions:

What are the hours that I would be manning the crisis line?
The crisis line is manned 24-hours per day, 7-days per week. The crisis line is manned by office staff Monday – Friday from 8:30 am to 5:00 pm. The crisis line is manned by shelter staff Monday – Thursday from 5:00 pm till 8:30 am the following morning and nightly from midnight till 8:30 am.

Volunteer crisis line shifts are as follows:
Friday PM – 5:00 pm till midnight
Saturday AM – 9:00 am till 4:00 pm
Saturday PM – 4:00 pm till midnight
Sunday AM – 9:00 am till 4:00 pm
Sunday PM – 4:00 pm till midnight
Holidays AM – 9:00 am till 4:00 pm
Holidays PM – 9:00 am till 4:00 pm

Where do I go to answer the crisis line?
The crisis line is transferred to your phone, either landline or cell phone, at the designed time so that you can answer the call from anywhere.
What time will I be on-call for the Domestic Violence Response Team or as a Sexual Assault Advocate?
The Sexual Assault advocate is on-call for 24-hour time frames, 7-days per week.
Is there a charge for the training?
No, there is never a charge for volunteers to participate in advocacy training.
Do I have to commit to volunteers for a certain time frame?
No, you can remain on our active volunteer list until you tell us otherwise.
How many shifts do I have to commit to a month?
We ask that each volunteer commit to at least 1 shift per month. If you need to be absent from the calendar due to other personal obligations you can be removed from the calendar as needed.
Am I required to take additional training?
Yes, every volunteer is required to complete 4-hours per year of continuing education. This can be in various forms. Please contact the Volunteer Coordinator for additional information.
Can I do my court ordered community service through Help-In-Crisis?
Yes, you can count your volunteer hours as well as your training hours as part of your court ordered community service.
How often are trainings offered?
Advocate training (30-hours) are offered a minimum of 4-times per year. Sexual Assault Advocate training is offered a minimum of 2-times per year. Please see our Facebook page or our website for dates and times.